CALL CENTER SERVICES

Since 2001, ASBA has successfully worked with companies in all industries to develop relationship building strategies. Over the years, we have cultivated our strategic customer communications to develop and maintain relationships with past and existing exhibitors, sponsors, and attendees via electronic and telephonic contact. ASBA’s call center expertise has increasingly been called upon to generate sponsorship and exhibitor leads for events through market research and targeted outreach. ASBA has now expanded our call center services to include flexible and scalable contact center solutions.

STRATEGY AND IMPLEMENTATION

ASBA provides strategic customer communications about our clients’ products and services while adding value to our clients’ brand. We use every tool and opportunity to create interactions that builds relationships, generate leads, and grow the bottom line. ASBA is happy to provide our call center services à la carte to leverage your customer data, build prevention strategies, and enhance customer service with a multilingual component.

OUR SERVICES

We work with you to grow your business by maintaining strong customer relationships using the most advanced self-service and agent performance management staff. Our staff are trained on a regular basis to ensure compliance with laws, enhance cultural awareness and diversity, and maintain good customer service skills. The most common needs that we fulfill are:

  • Contact Center Solutions 24 hours per day
  • Point of Sale Promotions
  • Self Service Options
  • Lead Generation and Follow Up
  • Management and Reporting Applications
  • Bilingual Services

ASBA has the knowledge necessary to build and manage an innovative, results-oriented call center solution for any business industry. Our practices yield cost savings and generate more revenue for clients we collaborate with on contact center services.

Please click ASBA Call Center Capabilities to download our PDF.

OUR CLIENTS

  • Kaiser Permanente
  • United Concordia

NAICS Codes

561422 – Call Center and Telemarketing Services

561499 – Video and Teleconferencing

Differentiators, Contract Vehicles & Certificates

Service-Disabled Veteran Owned

Minority Owned

Capital Region Minority Supplier Development Council

GSA AIMS Schedule Holder

BPA EPES Veterans Administration

MDOT MBE Certified